• Consistency

The best operations are born out of trial and error to get to the best way for your company. then once this has been reached you have consistency. Operations create consistency which is the absolute key to execution at a high standard

• Clarity

Ops means that there is companywide clarity on what you need to do and when, clearly defined processes mean that there is no guesswork and people are able to independently execute with that clarity

• Measuring

What gets measured gets managed, ops and clear processes mean that you can measure how well your business is doing – knowing where to invest – which leads to the ability to know where to invest. By putting in operations company-wide you can see deltas, places for improvement, and even employee gaps so you know investment points necessary to drive your business forward

• Increasing collaboration

Company-wide operations are built so that teams interact when they are needed, it INCREASES rather than detracts from collaboration

• Increasing communication

Processes also enable the ability to communicate, battling against silos and creating cohesive comms

• Increasing employee retention

A company with clear operations and procedures have a higher rate of employee retention, this is due to a clear awareness of expectations on both side and clear goals, KPI’s and business practices to follow and grow alongside

• Setting and reaching goals

Operations mean you can see where your company is now, where you want it to be and then the path towards it. It enables goal setting and execution as it points the whole business in the same direction.

• Customer Experience

Believe it or not, a company with clear operations and processes actually provides the best customer experience, this is because clear process flows enable faster decision-making and clear protocols move customer requests through the business faster

• Scalable growth

No company wants to be stagnant, clear, scalable company ops mean that your company can grow easily when needed