THE TOP TEN THINGS I'VE LEARNT ABOUT BUILDING OUT A PROCESS
Building out new processes can be difficult, luckily I’ve been doing it for about 15 years so I’m going to tell you the top ten things I’ve learned that will hopefully help you too.
MAKE ASSUMPTIONS FAST
Don’t dwell on decisions, make assumptions. test them and move on. You can look at a puzzle from a million different perspectives and continue to change your mind. With processes you really have to look at your puzzle or problem as a whole, make the best assumptions you can and go with your gut.
ZOOM OUT AND LOOK AT THE BIGGER PICTURE
Don’t fall into the trap of micro processes. A process is only as good as how it interacts with other areas. Make sure you’re zooming out and checking how your process will be received and interact with others.
RUN IT PAST SOMEONE
Don’t do things in silos. The best processes are ones that you’ve bounced of someone else to make sure you’ve not missed any holes.
LOOK AT THE BRIDGES
How do you link between teams or between actions. When you’re building out a process make sure you look at the bridges of information, or handoffs if you’re a sports fan.
SENSE CHECK WHAT FLOWS FROM THE PROCESS
Check-in with stakeholders who have a workflow that is kicked off by your process and make sure you’re providing them with everything they need and your process is setting them up for success.
FOLLOW THE USER JOURNEY
Seems really self-explanatory and purely common sense, but follow the journey. If you’re setting the process but not using it daily, make sure you follow the journey that people will have to take.
SCOPE OUT A SKELETON
Don’t focus on the detail yet. A loose and fast skeleton is the best way to get started
GET PEOPLE INVOLVED
No one likes change, to make sure your process is accepted and tried by all, get yourself some cheerleaders onside before you launch to help it stick.
TEST THE PROCESS
Do a dry run of the process from every angle with those you’ve brought on board. You’ll pick up any missed delta’s but you’ll also make them feel part of the process.
BE OPEN AND ADAPTIVE TO CHANGE
Processes (especially within start-ups, or for Creative Operations) are rarely one-and-done. Don’t be emotionally attached to your process, be open and adaptive with feedback until you find the one that works for your team
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